Keela Customer Care
From personalized training videos to help articles, live tutorials, live chat, optional phone support, and a two-business-hour turnaround time on support tickets, our Customer Care team are here to support you every step of the way.
The Customer Care Approach
Easy Onboarding
Your comprehensive getting started guide makes onboarding your team, and your data, breezy.
Onboard to Keela
Choice of Care Package
Choose between two packages for the communication and support styles that fit your needs and budget.
Compare Care Packages
Professional Services
Stress less about your data, imports, and forms when you let Keela Specialists take the wheel.
Explore Services Available
Knowledge Base & Continued Learning
Access our industry-leading vault of instructional articles, training videos, and Carelabs webinars.
Instruction Articles
Explore over 350 easy to read articles that detail the inner workings of your Keela system.
Training Videos
Prefer visual or auditory learning? Watch and listen to the videos that pair with our instruction articles.
CareLabs
Come and learn from our Keela experts and industry leaders about a wide range of topics.
Customer Care Packages
Choose between two support and training options for your Keela Journey.
Standard Care
$0
/mo
Included in every Keela plan.
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Unlimited Email Support
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Online Knowledge Base
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Training Videos
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Keela U
Premium Care
from
$200
/mo
Faster communication and personalized training.
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Everything in Standard Care
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Unlimited Live Chat
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Unlimited Scheduled Phone Support
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Monthly Training Sessions
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Monthly Tailored Workshops and Seminars
Meet the Customer Care Team
As advocates, best friends, and coaches our team puts the care in customer care. Maybe that's why they hold a 98% Satisfaction Rating?!
Stefania Bracho Liberatore
Customer Care Team Lead
Josh Cheng
Senior Professional Services Specialist
Amanda Aubé
Senior Customer Support Specialist
Sue Liptrott
Senior Customer Support Specialist
“Thanks for looking after us so well.”
There are very few companies I have come across that value each and every client and their needs with the same care and attention the way Keela does. One of the standouts for me is the personalised videos that are created in response to some of my questions.
Sue Liptrott, Executive Officer
Iris Foundation